Privacy Policy

Introduction

Millichamp and Hall is strongly committed to protecting the privacy of users. This statement explains how we collect and use the information which you give us. Our website does not collect any personal information abuot you, however, certain information that you provide helps us to monitor our web site service and provide you with the services that you are entitled to as a visitor to our website.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. You may send your credit card information via phone, fax, mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

What information we collect

We collect two kinds of information about our users:

a. non-personal information such as IP address (the location of the computer on the internet), pages accessed and files downloaded. This helps us to determine how many individuals use our sites, how many people visit on a regular basis, which pages are most popular, and which pages are least popular. This information doesn't tell us anything about who you are or where you live, it simply allows us to monitor and improve our service.

b. personal information such as name, postal address, telephone number, e-mail address, and card or bank details. We collect this information only in connection with specific activities, such as registration or newsletter requests, product purchases, and competition entries etc. The information is either needed to fulfil your request or to enable us to provide you with a more personalised service by analysing or reviewing the information that you provide to ensure that we give you access to or send you the information that you are interested in. You don't have to disclose any of this information to browse our sites. However, if you do choose to withhold requested information, we may not be able to provide you with certain services.

Usage of information

Any personal data relating to you will be used and recorded by us in accordance with current data protection legislation and this Privacy Policy. We will use the information you provide to:

  • fulfil your requests, for example applications for membership or newsletter supscriptions.
  • process sales transactions or other payments and verify financial transactions;
  • handle orders, deliver products and communicate with you about orders;
  • record any contact we have with you;
  • provide you with information which we think may be of interest to you, as explained below.

As well as using personal information to fulfil requests, we also like to keep our supporters informed about Millichamps and Hall's activities, promotions and competitions, or about updates to our site. We never, ever, share personal information with other organisations. By entering a Millichamp and Hall competition you will generally be agreeing to receive mailings or emails from Millichamp and Hall but have the right not to receive this information. If you do agree to receive this information (whether by entering a competition or otherwise), and later decide that you no longer wish to be contacted, you can let us know by e-mailing: info@millichampandhall.co.uk.

If we contact you by email, each time you receive a message you will also have the option to decline to receive further information from us in that manner.

Links

Our sites contain links to other sites. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit. In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

Use of cookies

Like many websites, Millichamp and Hall uses cookies in order to provide you with a more personalised web service. In simple terms a cookie is a small piece of information sent from our website to your computer to help us to identify you quickly. If you prefer not to accept a cookie, you can navigate around our sites like a normal user. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis.

Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you should be able to change your browser to prevent that. You should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this should then give you the opportunity to decide whether to accept it. However, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web.


Cookies can be used for a variety of purposes, such as providing personalised pages, but at present, we use them only to work out how many people visit our sites. Further information about cookies can be found at the Interactive Advertising Bureau's website www.allaboutcookies.org.

Your Acceptance of these rights

By using our site you consent to the collection and use of information by Millichamp and Hall in accordance with our Privacy Policy. If you do not agree to this Policy, please do not use our website.

Your rights

Any information submitted via our website is treated in accordance with the Data Protection Act 1998. To find out more about your entitlements under this legislation, visit the Information Commissioner's website: www.gov.uk/data-protection.If you have any questions relating to this Privacy Policy, please write to:

Millichamp & Hall
Somerset County Cricket Ground
7 Priory Avenue
Taunton
Somerset
United Kingdom
TA1 1YD

Updated: November 2016

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International orders

As the M&H brand has grown, so have we had more requests for our bats outside of the UK. We regularly ship our bats all around the world, with the USA, Australia, Dubai and South Africa being popular destinations. All of our international shipping is by courier - normally DHL - and orders are usually delivered within 10 - 14 working days. For more information about our carriage chanrges, and how best to order your M&H original cricket bat, please see our international sales page on our website.

Find out more