Terms & Conditions

Important information about purchasing your M&H gear

Ensuring a secure shopping experience.

Our online store is safe and secure and and you are able to purchase as many items that you wish by adding them to your shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. You may send your credit card information via phone, fax, mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping & Handling

Shipping is charged to all orders. We endevour to use the most competitive couriers with the best most reliable service. Overseas shipping charges are very competitive.

Our goal is to ensure all customers are completely satisfied. Orders placed online for UK delivery are usually delivered within 4 - 5 working days via Standard Delivery. We now offer an Express Delivery option where we usually deliver within 2-3 working days. Please allow up to 7 working days for custom-made bats and our ‘ready to play’ service.

Find out more

Delivery Schedule

Please see out delivery section of the the website.

Back Orders

If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK, 20% VAT is included. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


As soon as this bat leaves the workshop, it will be subject to the wear and tear of cricket games and practice. Willow is by its very nature, a soft wood that, when pressed, provides the rebound qualities required to strike the ball effectively. Wood is a natural product, which can only take so much stress and strain. The life span of a bat should be measured by how much ball impact it sustains, not the length of time you own it, the customer who uses a bat seven days a week should expect it to break seven times quicker than that of the customer who uses it once.

Bat Weight

The weight of your new M&H bat is normally shown on the shoulder of the bat. It is weighed on our workshop scales with a single grip fitted.

Please be aware that any further equipment additions to the bat (e.g. additional grips, toe guard and anti scuff sheet) will add to the quoted weight. It should also be noted that the bat’s weight will fluctuate with atmospheric conditions due to the hygroscopic nature of wood. For the majority of players, the ‘pick-up’ of a bat is considered to be of greater significance than its absolute weight. However, if weight is of paramount importance to you, then please check and ensure that you are happy with your new bat prior to use.

Returns and Warranty

Please see the warranty section of our website.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01823 327755 or fax us on 01823 327755 or write to us at The Willow Yard, Somerset County Cricket Ground, Taunton, Somerset, TA1 1YD.

Privacy Policy

Millichamp & Hall do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. For more information, please visit the Privacy Policy pages on our website.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk.