Warranty

Millichamp and Hall has built its reputation on quality and service to the customer.

We believe we produce some of the finest bats available anywhere in the world and our aim as craftsmen is to get the optimum performance out of any cleft of willow that we transform into a cricket bat. We want our customers to be proud of their bats and for quality to be synonymous with the name ‘Millichamp and Hall’. Willow and cane are natural materials used by Millichamp and Hall in accordance with the laws of the game; these materials naturally deteriorate with use and even with the best preparation, cannot be made impervious to the effects of poor quality balls, mistimed shots, yorkers, excessive tapping, general wear and tear etc. As a result it is impossible for any manufacturer to accurately predict the life expectancy of a cricket bat. Millichamp and Hall bats are warranted for 12 months from the date of purchase.

Proof of purchase will be required to support any warranty claim.

Bats returned under warranty will be assessed by the batmakers at M&H. Following assessment, the bat will be either repaired or, if repair is not viable, replaced or part replaced (i.e. a new bat offered at a significantly discounted price) depending on the nature of the damage and its general condition.

We pride ourselves on good customer service and we will always try to be fair and reasonable with the customer especially in ‘grey area’ cases. Advice on preparation, maintenance and remedial action should your bat suffer unfortunate damage is supplied with each M&H bat. Please take the trouble to read the advice. Remember that the team at Millichamp and Hall not only make quality bats, but also provide a comprehensive after-sales service.

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Returning a bat for assessment and repair

If you are making a warranty claim and you wish to send your bat back to us then please complete a Warranty Claim Form and return it together with your bat to the address given on the form. For non-warranty work please see Bat Damage, Repairs and Other Services.

Download warranty form

Typical Examples of Damage

Shoulder damage occurs when the ball is struck hard on the relatively thin edge at the top of the bat. This can cause splitting of the wood but prompt repair will prevent further splitting and will not impair the bat’s performance.

Surface/edge cracking is common with use. Minor cracking can be sealed with superglue but if the cracking is excessive, the application of a facing and/or fibreglass edging tape may be recommended following repair.

Toe Damage: This can take several forms:

  • Horizontal cracks / delamination may appear on the toe of the bat caused by moisture uptake from the ground, softening the fibres which then open up with repeated tapping. If the damage is severe the performance of the bat will eventually be affected. Prompt repair will reduce the risk of performance impairment.
  • Yorker damage occurs when the ball becomes trapped between the toe of the bat and the ground. The severity of the damage depends on the power of the shot, the hardness of the ball and the hardness of the playing surface. Any resulting splitting should be assessed and repaired if appropriate. In the most severe cases the bat splitting is severe enough to render the bat unusable.
  • Corner denting/cracking can be caused either by poor preparation of the bat or by severe impact or by a combination of the two. The damage is normally repairable without any significant loss of performance.

Handle Problems: Handle failure can be caused by material defects or can result from shoulder damage running into the handled region. In all cases the bat has to be rehandled. Sometimes the only effective way of repairing significant shoulder damage is to rehandle the bat even though the handle itself has not failed. Prompt effective repair work can prevent more serious damage (a stitch in time….) so, in the event of damage, the bat should be returned promptly to the retailer for advice. Leaving damage unattended until the bat is beyond repair may be construed as neglect.

Repairs carried out within the Millichamp and Hall 12 month warranty period are free of charge, though there is normally a return post and packing charge. Subsequent repair and servicing is chargeable. If you are uncertain about the damage and need advice before sending a bat to us please contact us on 01823327755.

We manufacture the bats very carefully to provide the highest levels of performance and durability, but we are dependent on you the owner and player to continue our work by preparing, protecting and maintaining the bat in accordance with our recommendations, download our bat preparation guide.

Statutory Right to Cancel

As a consumer you have a right to cancel the contract you made with us within 7 working days from the day after you received the goods. To do this you have to let us know in writing to Millichamp and Hall, 7 Priory Avenue, Taunton, TA1 1YD or by email to info@millichampandhall.co.uk within the 7 days. We will then give you a refund of your purchase price and any delivery charges you incurred, no later than thirty days after receiving your notice of cancellation. It is you responsibility to return the goods to us promptly and, if you are returning by post, this is at your own cost.