Help & FAQs

Please email us for further assistance. We have a limited time to cancel your order because we courier these in a day or two to ensure fast delivery. 

If the product has already been shipped, you can return the product to us. 

Once we receive the return, we will issue a refund using the same payment method. 

If you wish to cancel your order under the UK Consumer Contracts Regulations 2013, please see our Terms and Conditions section 'Statutory Right to Cancel' for more information.

If you would prefer to speak to us directly, you can call us on +44 1823 327 755. Our office is open Monday - Friday: 9am - 5pm and Saturday: 9am - 4pm.

When ordering online, we accept all widely used credit and debit cards. You can also choose to pay via Shop, PayPal or Klarna.

Bat sizes differ from manufacturer to manufacturer. It's important to know that the handles of all bats size three and above will be approximately 12 inches in length. You can view our bat sizing guide to find out more.

If you visit us in store, we can provide you with a free bat fitting to find the bat that best suits your size, strengths and cricketing goals. If you can't visit us in-store, you can contact us and we'll do our best to find you your dream bat.

Each and every cleft and cricket bat is graded internally by our team. We grade our bats due to the aesthetic nature of the willow and whilst some of our bats may feature slight imperfections and blemishes, the performance of the bat is NOT affected.

• SE Range: These bats are crafted using the finest professional grade willow, usually reserved for our top-level professional players and selected for it's rebound qualities. It is the pinnacle of our craftsmanship and will provide you with unrivalled playing characteristics.
• PRO Range: Selected from the finest english willow the pro range features evenly spaced grains with each bat offering exceptional rebound and playing characteristics, making it a desirable choice for aspiring professional cricketers and our most popular range.
• PLAYER Range: Crafted from the finest english willow our player range is one of our most popular series. Please expect these bats to have mild blemishing or feature small butterflies. This grade is a fantastic choice, offering outstanding playability.
• LIGNUM Range: These bats will feature blemishes and knots, therefore not making the grade for our standard ranges.

No you don't have to! We meticulously knock in all of our cricket bats by hand, meaning you can begin using them as soon as it leaves our workshop.

We provide batting pads and gloves in both adult, youth and junior sizes. In some instances, we can also offer XL adult sizes in gloves and pads. For more information, please see our Size Guides.

Yes. Millichamp and Hall ship globally on a regular basis, using only reputable, internationally recognised courier providers. When you order with us, you can do so with confidence. Our worldwide delivery is reliable, efficient and safe. Find out more about our international shipping, including pricing and ordering information.

Shipping within mainland UK is via a recorded service, and this is usually facilitated by DHL. For standard shipping please allow 5-7 working days and 2-3 for our express service. Overseas orders are delivered via internationally reputed couriers, and in normal circumstances will be delivered within 7 - 14 days of dispatch.

UK Mainland delivery costs start at £8.99, whilst international delivery starts at £45.00. For further details, please see our comprehensive delivery information that includes information on express delivery.

Items must be returned within 14 days after receiving your order. The item will need to be returned in unused condition and in the original packaging.

If you wish to return an item to us for a refund or exchange, then please either bring it to us instore, or return it to our offices at: Millichamp and Hall, 7 Priory Avenue, Taunton TA1 1YD.

Once we receive the item, we will then issue a refund or an alternative exchange item, minus the cost of postage. We aim to issue all refunds within 7 - 10 days of receiving the returned item.

Please note that we do not cover the cost of return postage.

If your bat has been damaged in transit, please contact us immediately via email hello@millichampandhall.co.uk.

Our bats are warranted for 12 months from the date of purchase. This warranty covers manufacturing and material defects. In all instances, we operate a fair wear and tear policy. Products damaged through heavy use, misuse or inappropriate product care would not be considered valid for a warranty claim. For more information, please visit our Bat Warranty page.

If your equipment, such as pads, gloves or bag, unfortunately breaks during use then please email us on hello@millichampandhall.co.uk.

Please note we have a fair 'wear and tear' policy and heavy use of the product will lead to an item ageing faster. Further information, please see our Returns Policy.

Yes, we're able to offer a 10% discount in store to Blue Light Card holders, which includes emergency services, NHS, social care sector and armed forces. Please not this only applies off selected items.

We are very much committed to encouraging and supporting young cricketers; those with the drive and determination to become better players and ambassadors for the sport. Our popular sponsorship programme is aimed at supporting players across the cricketing spectrum; from talented school, club and county representatives, to those involved in academy and EPP programs. For more information, please visit our Sponsorship page.