We believe we produce some of the finest bats available anywhere in the world and our aim as craftsmen is to get the optimum performance out of any cleft of willow that we transform into a cricket bat. We want our customers to be proud of their bats and for quality to be synonymous with the name ‘Millichamp and Hall’.

Willow and cane are natural materials used by Millichamp and Hall in accordance with the laws of the game; these materials naturally deteriorate with use and even with the best preparation, cannot be made impervious to the effects of poor quality balls, mistimed shots, yorkers, excessive tapping, general wear and tear etc. As a result it is impossible for any manufacturer to accurately predict the life expectancy of a cricket bat.

Millichamp and Hall bats are warranted for 12 months from the date of purchase. This warranty covers manufacturing and material defects. Please note that the warranty excludes damage caused by the use of poor quality balls, mistimed shots / yorkers, tapping and normal wear and tear. You can download your warranty claim form here →

PROOF OF PURCHASE WILL BE REQUIRED TO SUPPORT ANY WARRANTY CLAIM

Bats returned under warranty will be assessed by the batmakers at M&H. Following assessment, the bat will either be repaired or, if repair is not viable, replaced or part replaced (i.e. a new bat offered at a significantly discounted price) depending on the nature of the damage and its general condition.

We pride ourselves on outstanding customer service and our comprehensive aftersales service. We will always try to be fair and reasonable, especially in ‘grey area’ cases.

In order for us to provide any of these services or warranty claims, proof of purchase will be required.

RETURNING A BAT FOR ASSESSMENT AND REPAIR

If you are making a warranty claim and you wish to send your bat back to us then please complete a Warranty Claim Form and return it with your bat to the address given on the form. For non-warranty work please see our bat repair page. Repairs carried out within the Millichamp and Hall 12-month warranty period are free of charge, though there is normally a return post and packing charge. Subsequent repair and servicing is chargeable. If you are uncertain about the damage and need advice before sending a bat to us please contact us on 01823327755.

STATUTORY RIGHT TO CANCEL

As a consumer you have a right to cancel the contract you made with us within seven working days from the day you received the goods. In order for this to take place we will need to be informed in writing, either by email to: info@millichampandhall.co.uk or by letter to: Millichamp and Hall, 7 Priory Avenue, Taunton, TA1 1YD. The goods will need to be returned to us unused and in original purchase condition, before your purchase can be refunded. We will then give you a refund of your purchase price, no later than thirty days after receiving your notice of cancellation.