Our 2020 Range
We ensure that our customers enjoy a secure online shopping experience. After you have finished your online selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order.
We accept payment via debit or credit card, however, we do not accept American Express. If you are ordering from overseas the transcation will be converted your local currency. When confirmation of your order is recieved this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping is charged to all orders. We endevour to use the most competitive couriers with the best and most reliable service. Overseas shipping charges are very competitive.
Orders placed online for UK delivery are usually delivered within 4 - 5 working days via Standard Delivery. We now offer an Express Delivery option where we aim to deliver within 2-3 working days. Please allow up to 7 working days for custom-made bats and our ‘ready to play’ service.
If your item is not in stock, please contact us via email or phone on 01823 327755 and we can place it on a back order for you.
All orders placed with us will be charged VAT at 20%.
When your order is placed on our website, credit card numbers are encrypted - end to end - using 256 bit encryption. So they remain safe at all times.
Our bats are weighed on our workshop scales with a single grip fitted and no stickering.
Please be aware that any further additions to the bat (e.g. additional grips, toe guard and anti scuff sheet) will add to the quoted weight. It should also be noted that the bat’s weight will fluctuate with atmospheric conditions as wood is a natural product. For the majority of players, the ‘pick-up’ of a bat is considered to be of greater significance than its absolute weight. However, if weight is of paramount importance to you, then please check and ensure that you are happy with your new bat prior to use.
Please see the warranty section of our website.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk.